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Support
Start with the quick fixes below. If you still need help, contact us with the minimum information needed to investigate.
Last updated 26 September 2026
Contact DropDraft support
Email dropstudiosupport1@gmail.com. Include your app version, iOS version, and the screen where the problem occurred. Do not send passwords, API keys, full payment details, or confidential artwork unless support specifically requests a safe upload.
Purchases and restoration
- Confirm you are signed into the Apple Account that made the purchase.
- Open DropDraft → Account → View plans.
- Select Restore purchases and allow the entitlement refresh to finish.
- If Apple shows an active subscription but DropDraft does not, contact support without sharing payment credentials.
Apple controls charges, cancellations, refund decisions, and trial eligibility. Manage your plan in Apple Account → Subscriptions.
Projects and exports
DropDraft is local first. Check device storage before creating a Drop Pack, keep the app open while a large export finishes, and verify exported files in the destination app. Removing the app or clearing its local data can remove projects that were not exported or backed up.
Campaign Assist
Confirm you are signed in, have current Creator access, and accepted the per-job disclosure. If generation is unavailable, no private reference should be uploaded. A failed job may be retried after any temporary capacity or provider limit clears. Never treat an AI result as a production-ready proof without manual review.
Privacy and deletion
Read the Privacy policy or follow the steps to delete your account. Account deletion is permanent and separate from cancelling an Apple subscription.